Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with AVERAA. We are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, subject to courier service availability in your area.

We deliver products from categories including:

• Home Accessories

• Kitchen Items

• Electronics & Gadgets

• Fashion

• Beauty & Personal Care

• Other selected products available on our store

2. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders.

With COD, you can pay the courier in cash when your order is delivered to you.

Please make sure that:

• Your delivery address and phone number are correct.

• Someone is available to receive the order.

• You inspect the package according to the applicable courier/store delivery terms before accepting it.

Some products, locations, or order values may have different payment requirements.

3. Order Processing Time

Orders are generally processed within 5–7 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take additional time.

4. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

Major Cities: 3–5 business days
Other Areas: 5–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, AVERAA may offer free shipping promotions on selected products or orders. Any applicable offer will be clearly mentioned on the website.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided at checkout.

For COD orders, we may contact you by phone or message to confirm your order before dispatch.

If we are unable to confirm an order, we reserve the right to delay or cancel its shipment.

7. Tracking Your Order

Once your order has been dispatched, tracking information may be provided where available.

You can use the tracking information to follow the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:

• Weather conditions

• Public holidays

• Courier service delays

• Incorrect or incomplete addresses

• High order volumes

• Remote-area delivery limitations

• Other circumstances outside our control

If your order is delayed beyond the expected delivery period, please contact our customer support team.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned because of an incorrect address, incomplete address, incorrect phone number, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

10. Failed Delivery / Refused Orders

If a customer refuses a COD order or repeatedly fails to receive an order without a valid reason, AVERAA may restrict or decline future COD orders for that customer.

Any applicable return or re-delivery charges may be deducted or charged according to the circumstances.

11. Damaged Package

If your package appears visibly damaged at the time of delivery, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and product and share them with our customer support team to help us review the issue.

12. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact details